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Pokemon Sets
Order Updates:
If you have questions about your order PLEASE reply to your order confirmation email OR email pokecharles7@gmail.com with your order number.
Shipping:
PREORDERS :
Return:
LOST, STOLEN AND DAMAGED ITEMS
PokeCharles is not responsible for lost, stolen or damaged items and recommend you send it back using an insured courier. We highly recommend you make sure you are provided with a tracking number or delivery confirmation when sending an item back. Keep this for your records. Additional Insurance and carrier release/signature is available at an additional cost. Reach out to us prior to placing order so we can assist.
ORIGINAL PAYMENT
PokeCharles will refund the cost of the returned merchandise as soon as we receive the delivery, and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
REFUSED OR UNDELIVERABLE PACKAGES
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
o YOU WILL BE CHARGED THE UNDELIVERABLE FEE THAT THE COURIER CHARGES US
o If you choose not to have your order re-delivered we can refund you the cost of the items but the original shipping cost and the undeliverable charge from the courier will be deducted from the refund.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible at pokecharles7@gmail.com - we will try to accommodate your needs. However, if the order has already shipped we will not be able to make any changes or cancel the order.
HOW DO I KNOW IF MY ORDER WAS PLACED?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account.